Once this is setup, a little connection box appears. In order to begin using the software, users need to download the connection client from the website. Mikogo is available at 3 different tiers:
These profiles can be easily and quickly loaded directly from within the user interface / client. Users can set up specific profiles for running support sessions that can be replicated upon screen share initiation. Those providing remote support can use this to send annotations or documentation to those on the receiving end. Users can exchange files and images of up to 200MB in size. For those that need to provide support to users with multi-monitor setups, everything they see should be visible. Mikogo remote access supports up to four simultaneous screens. Users can schedule sessions in advance using the web portal and then send out invitations by email or calendar invitation to those receiving support. Once the voice conferencing has been initiated users can edit their audio interface changing their microphone and speaker volume. After initiating a session, users receive a session ID and login as well as options to change the presenter and the control users. With Mikogo, users can receive support by phone as well as through a live feedback session. Dual presenter mode makes it easier to get to the route of issues. With Mikogo, both the user and the client (the person being supported) can share their screen. This means that the platform can be accessed from Linux and any other operating system. For those that want to remotely control a computer, all they need is a browser to connect. Mikogo can be accessed from the internet as well as from cross platform clients on PC and Mac.
Mikogo offers the following features to deliver superior remote access to users. What Services and Features Does Mikogo Offer
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